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Support, Training And The Architecture Of Business Software
By Kingston J. Amadan
Business is big business, and although developers of the more popular titles might indicate that their offerings are user friendly, easily navigable and require only moderate use to gain familiarity, nothing could be further from the truth. While there’s no question that business applications make doing business easier from end to end, the sheer complexity of most tiles affords little room for error on the part of the end users.
Sage, one of the most award winning development companies in the industry, is well known for producing applications that are extremely unforgiving. One mistake in route to producing a report, forecasting sales, integrating data or performing payroll can result in hours of wasted time. Rarely does the option exist to change a parameter once the application has been set in motion, though it would seem that their business process titles should be adept at doing exactly that. The unfortunate truth is that many who use their titles learn this lesson the hard way. When your talking about hundreds of business processes spread out over multiple departments, the loss of productive man-hours can be staggering.
The real problem is not necessarily in the software, however, as increased functionality comes at a price. What’s all too often not being considered with the purchase of business is the training and support that should accompany it. Modern business process developments,
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